About Us
Our Mission
Our Mission is your peace of mind:
- Making commercial kitchens fire safe and sanitary
- Maintaining the curb appeal of your establishment/investment
Company Values
Customer Service Guarantee
We make it our goal to exceed the expectations of all our customers and get regular feedback to make sure we are on target. Our staff responds promptly to the requests, concerns and complaints of our customers and makes every reasonable effort to remedy the situation in a timely manner.
Exceptional Value
Our company provides excellent customer service at a reasonable price. We will not sacrifice quality in order to provide a cheaper price. We will not cut corners on essential business practices such as training, maintenance of professional equipment, or adequate insurance coverage.
Efficiency
Our company places a high value on the time and needs of our customers. We focus on effectively doing the job on time and on budget. Our fully trained technicians use state of the art professional equipment and industry approved techniques to safely clean any surface. We can customize our service to fit any customer’s need.
Communication
We communicate with others in the workplace in a professional manner, always conscious of our non-verbal behavior when we speak. We work hard to keep our customers informed of the progress of scheduled work and of any unexpected delays.
Our Customer Service Standards
Each and every Spotless Concepts customer receives the same exceptional customer service experience. We base our reputation and future on meeting our customer’s needs.
GOALS
- We make it our goal to exceed the expectations of all our customers
- We get regular customer feedback to ensure we are meeting those expectations
- We promptly respond to our customer’s requests, concerns, and complaints
- We communicate with others in the workplace in a professional manner
- We keep our customers informed of the progress of scheduled work and of any unexpected delays
- We make every effort to honor our customer’s time by arriving on time and finishing the job on schedule
- We base our reputation on providing professional quality services that meets or exceeds industry standard
- We provide an After Service Report for every commercial kitchen that we clean which notes the condition of your system and suggests needed repairs. Date-stamped before and after photos are available upon request to show the job was done right.
Industrial and Commercial Services
Whether you are a fast food chain or a small community centre, if you have a kitchen, we can help you keep it clean and safe.
We offer industrial and commercial kitchens with exhaust cleaning and degreasing services. We not only ensure your cooking stations and exhaust systems are clean, but also make sure that they are at peak efficiency. As your exhaust systems and ventilation play an important role in fire prevention, you need to keep them clean.
We offer cleaning and sanitizing services for your entire exhaust system including hoods, fans and flues. Our technicians will make sure your kitchen has proper ventilation and no flammable residue is left behind and allowed to build up.
NFPA-96 Standards
Our cleaning services are eco-friendly and comply with NFPA-96 standards. We also provide services for fire prevention work. Checking your kitchen’s exhaust system for any grease or flammable residue allows us to avoid any fire hazards. We are insured and bonded by the province of Manitoba.
Available at Your Convenience
We know how it would be an inconvenience to your business if we came in at peak business hours to clean your cooking stations and exhaust systems. To make it easier on you, our technicians can come in to clean your restaurants and kitchens after your business hours.